Thank you for choosing Akai India. We strive to provide top-notch products and exceptional customer service. Our return and refund policy ensures transparency and convenience for our valued customers.
1. Return Policy
Standard Returns
- Customers can return products within 7 days of delivery at no additional cost.
- Returns are eligible only if the product is in its original condition with all tags, packaging, manuals, cables, and accessories intact.
Conditions for Returns
- Products must be undamaged, unused, and in their original condition.
- All original packaging, including manuals, cables, and accessories, must be included.
- Customers must provide a proof of purchase, such as an invoice or receipt.
Exclusions
- Products purchased from third-party retailers must be returned to the retailer directly and cannot be processed by Akai India.
- Customized or personalized products are non-returnable.
How to Initiate a Return
- Contact Akai India Customer Service via phone, email, or through your Akai account.
- Provide all necessary details, including order ID and reason for the return.
- Once approved, you will receive the return shipping address and instructions.
- Customers are not responsible for return shipping costs unless the product is damaged due to customer mishandling.
- Returns will be inspected upon receipt, and eligible refunds will be processed within 10 business days of approval.
2. Refund Policy
- Refunds are issued in Indian Rupees (INR) via the original payment method.
- Refunds will be credited within 10 business days after the returned product is inspected.
3. Exchange Policy
- Defective or incorrect products can be exchanged within 7 days of delivery.
- Contact customer service with your order details and proof of defect.
- Once approved, Akai will provide instructions for exchanging the product.
- Shipping costs for defective or incorrect items will be covered by Akai India.
4. Price Adjustments
- If Akai India reduces the price of a product within 14 days of purchase, customers can request a price adjustment refund for the difference.
- Excludes limited-time promotions, flash sales, or seasonal discounts.
5. Shipping and Delivery
- Delivery Costs & Time: Shipping fees and delivery timelines depend on the selected shipping method during checkout.
- Tracking Information: Once shipped, a tracking ID will be provided via email for order updates.
6. Product Availability
- Due to high demand, some products may have limited availability.
- Akai India reserves the right to cancel orders for out-of-stock products. Refunds will be processed promptly.
