Privacy Policy

At Akai, we are committed to protecting your privacy. This Privacy Policy explains the personal information we collect, how we use it, and the steps we take to safeguard your data. By using Akai's products, services, or website, you consent to the practices described herein.

We collect personal information that you provide directly to us, such as when you create an account, make a purchase, or contact customer support. This may include your name, email address, phone number, payment details, shipping address, and other information necessary to provide our services. Additionally, we may collect information about your device, including its model, operating system, IP address, IMEI number, and other identifiers, as well as usage data, error reports, and device performance metrics. We may also gather location information if you opt to enable location services.

We use the information we collect to process your transactions, manage customer support inquiries, improve our products and services, and personalize your experience with Akai. This data also allows us to communicate with you regarding your orders, account updates, and promotions. We may use the information for marketing purposes, including personalized and targeted advertising in compliance with applicable laws, tailoring advertisements to your interests and preferences.

Akai may share your personal information with third-party service providers, affiliates, and trusted partners to facilitate our business operations, such as processing orders, providing customer support, or conducting marketing campaigns. We may also disclose your personal information when required by law or legal process, or to protect the rights, property, and safety of Akai, its customers, and others, including law enforcement authorities if necessary.

We take extensive measures to ensure the security of your personal information. These include the use of encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or destruction. However, while we strive to ensure the security of your information, no system is completely secure, and we cannot guarantee the absolute protection of your data.

You have the right to access, correct, or request the deletion of your personal information, subject to legal requirements. You may also opt out of targeted advertising or marketing communications and withdraw consent where applicable. If you wish to exercise these rights or have concerns regarding your data, please contact our customer support team or reach out to our Data Privacy Officer. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

In the course of our operations, we may store and process your information in countries other than your country of residence, which may have different data protection laws. By using our services, you consent to the transfer of your data to these jurisdictions.

We may update this Privacy Policy from time to time to reflect changes in our information practices or legal obligations. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting. By continuing to use Akai’s products and services after such updates, you accept the revised policy.

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact Akai’s customer support team or reach out to our Data Privacy Officer at Akai India.